Job Title – Service Delivery Coordinator
Location – Worcester
Salary - £27,000 - £30,000 dependant on experience
About Our Client
Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability.
About the Role
Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction.
Key Responsibilities:
- Manage end-to-end service provisioning from initial customer request through live service activation.
- Conduct detailed address validation and location-specific service availability.
- Coordinate installations with internal technical team and external contractors.
- Track installation milestones and maintain real-time visibility of service delivery pipeline.
- Manage order amendments, in-flight changes/delays, service upgrades, and technical relocations for existing customers.
- Manage existing service upgrades/regrades.
- Coordinate with wholesale providers for infrastructure access.
- Manage UK and international number porting orders.
- Ensure compliance with Ofcom regulations, industry codes of practice, and customer service standards.
- Manage hardware installations to include routers, firewalls, Wi-Fi components and associated customer premises equipment.
- Manage detailed customer updates and expectations during service delivery.
Experience:
- Minimum 2 years’ experience within the telecommunications and/or IT service industry, specifically connectivity delivery and number porting.
- Experience with Microsoft Office 365 products.
- Understanding and experience with wholesale connectivity products, including business fibre services, leased lines, and managed network solutions.
- Service Delivery Focus: Strong commitment to customer experience and service quality.
- Problem-Solving: Ability to resolve 3rd party installation challenges and technical service issues.
- Stakeholder Management: Excellent coordination skills for managing multiple contractors, suppliers and internal teams.
- Strong communicator (oral and written).
What They Offer:
- Competitive salary range: From 27k based on experience
- Market-leading, company-funded training courses and certifications
- Career progression opportunities
- 22 days’ holiday plus bank holidays
- Optional two further paid days leave to work in your nominated charity of choice
- Pension scheme
- On-site parking
- Engaging social events
- Modern sociable office environment that promotes enjoyment and productivity
- A collaborative, team-oriented culture where everyone strives for excellence
Location: Office-based, therefore you will need to be located within the Worcestershire, West Midlands area.
Working Hours: Monday to Friday from 9:00 am to 5:30 pm, with some flexibility available.
This Role Would Be Suitable For: An experienced provisioning coordinator looking to further their career within a progressive and sociable business.
